This website is owned and operated by The Underwear & Sleepwear Hub (ABN: 98 255 152 981)

Delivery

We deliver our products Australia wide using Australia Post.

Delivery is FREE Australia wide.

Orders are dispatched on the next business day.

Delivery times are estimated at between 3-10 business days depending on your location within Australia.

Delivery Destinations

We currently only deliver within Australia.

We do not deliver internationally at this stage, however, we are endeavouring to do so in the near future.

If you are interested in an international delivery please contact us with the details of your order and delivery destination.

Pricing

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax).

All prices listed are accurate to the best of our ability. In the event an item is incorrectly listed, we reserve the right to refuse to sell the item at the listed price.

Prices quoted on the website are subject to change.

Customer Service

We are committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item or a full refund.

Refunds

Please choose carefully as we do not give refunds if you simply change your mind or make a wrong decision.

In the unlikely event where goods are faulty or where you have been sent the wrong item(s), you may choose between a refund, exchange or credit.

Privacy

We are dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, inform you of promotions (if applicable) and to personalise your shopping experience with us. We use cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from us only last while you’re browsing our website. We do not store persistent cookies on your computer.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the checkout process, your IP address will be stored along with a transaction number that allows us to track your order.

Payment & Security

Our website accepts payments via PayPal, Visa & Mastercard as well as Direct Deposit to our bank account.

None of your payment details are ever stored on our server.

Payments made via PayPal (including Visa and Mastercard) are highly secure.

PayPal uses industry-leading technology (such as SSL) to keep your information safe.

PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, their server checks that you’re using an approved browser – one that uses SSL 3.0 or higher.

Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically.

PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

Orders where payments are made by Direct Deposit will not be shipped until the funds have cleared in our account.

Terms & Conditions

These Terms and Conditions form a contract between the customer (you) and The Underwear & Sleepwear Hub and apply to the ordering, purchase, fulfilment and delivery of goods from stush.com.au.

Orders may be cancelled by us at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit.

All descriptions and images provided on this website or otherwise communicated to you are for guidance only. Nothing contained in any such description or image shall form any part of these terms.

This website and all of its contents are the property of The Underwear & Sleepwear Hub Pty Ltd and are protected by law.

Acknowledgment and Acceptance

By accessing, using or browsing this website, you agree to be bound by its terms, conditions, disclaimers and limitations of liability (“Terms and Conditions”). We reserve the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time, without providing notice to you. By using this website, you acknowledge that you have read and understood these Terms and Conditions.

Disclaimer

The information contained on this website is provided by us in good faith. To the best of our knowledge, the information is accurate and current. However we and our related bodies corporate, any of their directors, officers, employees, consultants or shareholders do not make any representation or warranty as to the accuracy or completeness of the information.

To the fullest extent permitted by applicable law, we disclaim all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. We make no warranty that this website, any information or ideas contained on this website, or any products or services will meet your requirements.

We will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you, or on behalf of you, through this website.

Copyright

This site and all of the information, text, data, graphics, images, logos, audio, video, and any other items included in or accessible from it (collectively, the “Content”) are the property of The Underwear & Sleepwear Hub Pty Ltd.

All content is protected by Australian Copyright law.

Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of The Underwear & Sleepwear Hub Pty Ltd.